Important information you need to know.

Is your Pay Pal email address current?
This is where we will contact you.

For shipments...
Is your mailing address correct?

1) Please add " contact@soulkeepermusic.com " to your "white list" or temporarily add us to your address book.

2) You will hear from us within one business day. If you have not, please check your spam folders. Remember, our office hours are M-S , 3-9pm eastern time. If your orders come in around 9pm or after, your order will be processed the next business day.

3) SHIPPING ORDERS: We ship all orders out every Friday morning. If you ordered on Friday, your order will not ship out until that next Friday. However, if you need your order right away, please let us know and we will work with you. :o)

4) Do you have a .edu email address? Most of the school filters block our emails to you. Please provide an alternate email address, or a phone number so we can call you if there are any issues.

5) DOWNLOAD ONLY ORDERS: You will hear from us within one business day. You will receive an email with the link to a place where you can download your music. If you have not, please check your spam folders. Remember, our office hours are M-S , 3-9pm eastern time.

6) Did you know?? With every order placed with us, you can receive a complimentary download? If you wish to have a free download, please let us know.

7) We do not ship overnight. Sorry. But! You can download your order for free. Just email us!

You may also email us at anytime. Thanks again for your business!

Soulkeeper Music